FAQ Archives - Starlite Garage Doors

Group: FAQ

Back Jamb

The wooden piece surrounding the garage door on the inside of the garage door.

How Do I Clean My Garage Door?

The best way to clean any garage door is to use a soft cloth and wash by hand. Do not use a pressure washer to clean the surface. Power washers and abrasive scrubbers will damage the surface of your door. Use a mild soap like dish detergent and a sponge to wipe down your door. […]

How do I Adjust the Limit Switch on My Garage Door Opener?

There are two limit switches on your garage door opener. One is the up limit switch and the other is the down limit switch. The down limit switch tells the garage door how far to go before it closes. The up limit switch tells the garage door how far to open. Generally, the limit switches […]

How do I Claim my Warranty?

Most manufacturers have an online product registration form where you will register your part. When the part malfunctions, you will need to get in touch with the customer service department for the manufacturer for details on how to get it replaced. If you call out a professional garage door company, they can handle the replacement […]

Why is My Garage Door Opening on Its Own?

Generally, if your door is opening on its own, it is due to a short in the transmitter. When there is a short in this the transmitter, it causes a signal to be sent continually. Even though you watch the door close completely, it will open back up because it hits the header bracket and […]

Should I Have a Lock on My Door?

Yes. You should have a way to lock your garage door while you are out of town. Smart openers allow you to put your garage door on lockdown while you are gone. Also, you can consider putting a padlock on your door to keep people from opening it.

What Are Impact Windows and do I Need Them?

Impact windows are best for those that live in high storm areas. These are designed to withstand hurricanes and strong storms. A layer of polyvinyl butyral is inserted between two different layers of glass. This keeps the glass strong and resistant to high wines.

Are Windows in Your Garage Door Safe?

If you are going to add windows to your garage door, we recommend you only install them on the highest panel possible. It is best to have higher windows than lower styles. Also, consider adding a frosted tint to the windows or put up curtains to keep people from seeing in.

Can I Have Windows Installed in My Door?

Yes. You can have windows installed on your garage door either during the manufacturing process or afterwards. A garage door technician can cut the necessary holes in the panels to install the windows you choose.

What is a Smart Garage Door Opener?

Smart garage door openers allows you to use an app on your phone to control the door. You will need to install the right type of opener to make this happen. Some of the top rated smart openers include: * Chamberlain MYQ-G0301 * Aladdin Connect * Asante Garage with Video camera * Garadget * Garage […]

Why Won’t My Garage Door Open When I Push The Button on The Wall?

When you can’t use the button on the wall to open your garage door, you should start by checking the power. Make sure you haven’t tripped a breaker. If you have power to the house, then there is likely something wrong with the button itself. Make sure the the wire is not lose. You may […]

Why Must I Hold The Button on The Wall to Make My Door Close All The Way?

If your door will only go down when you hold the button on the wall, it could be something blocking the sensors. Often times, the safety eye sensors will get caked with dirt or grime. When that happens, you need to wipe it off completely. Another issue could be that there is a faulty wire […]

Is There Maintenance I Need to do On My Opener?

Yes. You should perform periodic maintenance on your garage door opener to get it to work properly. Some of the maintenance that you will need to do includes: * Replace lights when they burn out * Replace batteries in the battery backup compartment While this wouldn’t be considered maintenance directly to your opener, you need […]

Why is My Remote Not Working?

There are several reasons that your remote can stop working the garage door opener. When this happens, the first thing you should do is to check the batteries. Replace with a new set. Make sure you clean the connectors first in case there is corrosion. Take a cloth and clean the eye on the IR […]

How Long Does an Opener Last?

In general, garage door openers last anywhere from 10-15 years. One of the key factors in how long your opener lasts depends on the amount of maintenance you provide it. You must lubricate the moving parts in order to increase its lifespan. Other things that will help your opener last longer is to make sure […]

What is Rolling Code Technology?

Rolling code technology is used on keyless entry systems for your garage door opener to keep someone from hacking the system and getting in. The technology uses an algorithm that constantly changes the remotes code. There are more than a billion possibilities. Each time you use the remote, it changes the code.

What Safety Features Do You Need on an Opener?

There are many different safety features that newer openers have. These features include: * Programmable keypads- a keypad allows you to change your code easily. You can lock the pad so that no one enters your garage when you do not want them to, even if they have the code. * Battery backup- the battery […]

Do I Need a Screw Drive, Chain Drive, or Belt Drive Opener?

There are 3 main types of openers: chain, screw, and belt drive. Each offer different benefits to you. Belt Drives- these systems use a rubber belt to lower and raise the door. These openers offer the quietest operation. If you have an attached garage, this is the best choice for you. Screw Drives- this type […]

What Are The Best Openers on The Market?

There are many different openers on the market that you can choose from. They have a variety of features and functions that you should consider before purchasing a new one. The best openers on the market are: 1. Chamberlain C410 Durable Chain Drive 2. Chamberlain B970 Smart Garage Door Opener 3. Chamberlain B550 Smart Opener […]

Can I Use My Old Opener For My New Door?

Generally speaking, you should be able to use your old opener if you have a new door installed. The reason you would need to make a change is if your new door is much heavier than your opener can support. If you are having a residential door installed that is comparable to the one you […]

How do I Program My Remote?

To program your remote, you will need to find the “learn” or “smart” button on the opener itself. Sometimes it is located under the light cover. Other times it is on the back of the opener. It is usually red, yellow, or purple. Hold the learn button down for 30 seconds or until the indicator […]

What do I do If I Lose My Garage Door Opener?

If you lose power to your garage door opener, you can troubleshoot the cause of the problem by checking a few things. Look at the breaker box to see if you have tripped any breakers. Make sure that the opener is plugged into the ceiling. Check the ceiling outlet to see if it is working. […]

Where Can I Find Repair Parts?

General garage door parts like rollers, drums, openers, remotes and other items can be purchased on the manufacturer’s website. Also, you can purchase the parts on distributor’s websites like hardware stores and Amazon. Some parts are carried in your local hardware store. Before you purchase a part for your door, consult your owners manual for […]

Can I Fix My Door Myself?

There are some parts of your garage door that you can easily fix yourself such as re-programming your opener, re-aligning the safety eye sensors, and tightening hardware to name a few. Other repairs are more complicated and should be done by a professional. While you can find tutorial on how to fix many parts of […]

Can I Paint My Garage Door?

Yes. You can paint a garage door depending on the material. It is not recommended that you paint vinyl material. If you have wood, steel, or a type of metal, you can paint it with a weather resistant paint. Before painting your door, you need to clean it with a mild soap. Tape off the […]

How Much Do Garage Doors Cost?

There is a large price range for new garage doors. Depending on the materials you use and design you choose, you can pay anywhere from $700-$2,500 for your new door. This price also includes the labor and delivery fee for the door. It is recommended that you have a professional company install the new door. […]

What is a Battery Backup?

A battery backup system allows your opener to work even if the power is out. This is an important feature that can potentially save your life in the midst of a crisis. Even if you know how to manually open your door, it doesn’t mean you have the strength to do that. Also, in the […]

How do I Open My Garage Door When the Power is Out?

When your power goes out, your garage door will not work if you do not have a battery backup. If you do have a battery backup system, it will open and close as usual. However, if you do not have a battery backup system, you will need to open your door manually. To manually open […]

Why Won’t My Garage Door Close All The Way?

When you close your garage door and it opens back up or refuses to close all the way, there are a few things you can try. Start by looking at the safety eye sensors that are located on either side of the garage door. The sensors are designed to keep the door from closing all […]

How Can I Tell if My Door is Balanced?

In order for your garage door to function properly, you need the door to be properly balanced. When it is unbalanced, it will cause additional strain on your opener and potentially cause damage to rollers, tracks, and springs. There are a few ways to know if it is unbalanced. When it is opening or closing, […]

Is it Actually Dangerous to Change Torsion Springs?

Yes! It is actually very dangerous to change your own torsion springs. We do not recommend that you make this repair. The torsion spring holds tension that counterbalances the weight of your door. When that tension breaks, it can cause serious damage or fatal harm to you or those standing nearby. Even experienced technicians have […]

How Long do Garage Door Torsion Springs Last?

In general, a garage door torsion spring will last between 7-9 years. This average is based off of how many cycles the door uses in a day. A cycle is when the door opens and then closes. A garage door that has 4 cycles a day will generally last that long. If you have a […]

How do I Keep My Door From Being so Loud?

Some amount of noise is expected when your garage door is operation. However, if it is very noisy, there are things you can do to reduce the sound. Tighten the bolts on every panel to keep them from clanking together when it is opening or closing. Be sure that you don’t over-tighten the bolts, because […]

Where Does Lubricant go on a Garage Door?

It is important that you apply a grease based product or lithium based. You will need to spray it on the rollers, tracks, springs, hinges, bearing plate, rail, and lock. Before spraying the lubricant, make sure you clean the tracks from all debris. Another thing that must be done before putting down the grease is […]

How Often Should I Use Lubricant on My Door?

When you call a professional garage door technician to service your door, they will lubricate it at that point. However, you should consider applying lubrication every 6 months. If you notice the door making loud noises during operation or struggling to roll along the tracks, you need to add lubricant.

How Often do I Need to Have My Door Serviced?

We recommend that you have a professional garage door technician come out and service your garage door once a year. If you own a business and have a high use door, you will need service more often than that. The technician will help you determine how often you need service based off of your use. […]

Will My Metal Garage Door Rust?

Generally speaking, newer metal doors will not rust. Most manufacturers cover the material with a polyester coating that keeps it from rusting. If you have an old door or one that was cheaply made, it can be more susceptible to rusting. If you see rust on your door, you will need to clean it off […]

What Are The Benefits of a Metal Garage Door?

Metal garage doors can offer you great value for your money. The material provides safety from potential break-ins. If your house should happen to catch on fire, a steel door will not be affected and can be a safe way to get out. Also, this material holds up well in strong storms and gives your […]

How do I Clean My Wood Garage Door?

Wood surfaces, in general, require you so use a mild soap. You will not want to use a harsh abrasive cleaner or scrub pad. Mix a few gallons of water with dish soap and use a soft cloth to wipe down your door. You can also use a sponge to get into the corners of […]

What Are The Benefits of a Wooden Garage Door?

Many homeowners like wooden garage doors because of the style and design. But there are other benefits to this type of material. Wood provides a greater sound barrier than other materials. If you live on a busy street or in a loud neighborhood, it can reduce the noise you hear outside. Long life is another […]

What is the Best Insulation Material For a Door?

There are two main types of insulation that you can install on your garage door. You’ll either have polyurethane or polystyrene. There is a difference between these two insulators. Polystyrene is thicker, but it has a lower R-Value. The R-Value determines the amount of insulation a material offers. The other type of insulation is polyurethane. […]

Is Insulation Important to My Door?

Insulation helps to regulate the temperature inside of your garage. This is important for two main reasons. For one, if you store things in your garage, regulated temperatures are needed. The other reason is to reduce energy costs inside your home. If you have an attached garage, greater insulation can make a difference for your […]

How do I Measure to Buy a New Garage Door?

The width is measured in the middle of the door from one side or another. Measure on the inside of the garage so you can get the true width. To measure the height, put your tape measure on the floor and go to the top of the door. Find a level spot on the floor […]

What is Backroom?

Backroom is the distance that is measured from the back wall of the garage to the door. You will need to have enough clearance for the door to open completely without hitting the wall. A standard door requires the height of the door plus 18″. For commercial doors, you will need to add an additional […]

What is Sideroom?

Depending on the type of opener you have, you will need a certain amount of sideroom. Sideroom is the measurement between the door and the wall on either side. For a standard extension, you will need 3 ¾” of sideroom. For a torsion spring system, you will need 5 ½”.

What Can I do if I Don’t Have Enough Headroom?

If you do not have enough space to accommodate your door, you can look into low headroom kits. For extension and torsion springs, you can reduce the amount of headroom you need by 4 ½”. These kits are available for both commercial and residential doors.

What is Headroom and How Much do I Need?

Headroom is the distance between the top of the door and the lowest point of the ceiling of your garage or other objects such as rails or pipes. There are a few factors that will determine how much headroom you need for your door. Here are the factors you should consider. Residential- For a residential […]

Can I Get a Custom Door Made For My Garage?

Yes, you can get a custom door made for your garage. Each manufacturer on the market offers a wide selection of custom features that include size, material, style, color, insulation, windows, and hardware. It can take anywhere from 3-4 weeks for a custom door to be manufactured. Standard doors can ship within a few days.

What Are The Different Styles of Garage Doors on the Market?

There are endless garage door styles on the market, but all of them fall into one of three main categories. You can choose from traditional, carriage, or contemporary doors. Traditional doors usually have short or long raised panels. Carriage style doors resemble barn doors. Depending on the style you choose, some swing out, and others […]

How Do I Choose The Right Door For My Garage?

There are three main elements to consider when choosing the right garage door for your home. These elements include style, material, and installation. Since you can have a door customized for your home, the style options are endless. Generally, there are three categories with hundreds of designs available in each one. There are traditional, carriage, […]

When Should I Replace My Existing Garage Door?

Depending on the condition of your door, it may be better to replace it rather than repair it. If there is significant damage to the panels, you will want to replace it right away. Other reasons you might consider replacing your door includes: Improve heating and cooling costs by installing a door that has a […]

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